配送ポリシー

Shipping Policy

At Marmor, we are committed to providing reliable and efficient shipping services to customers worldwide. We work hard to ensure that every order is processed and delivered as quickly as possible while maintaining the highest level of service.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received and verified.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.
  • If there is a significant delay in processing your order, we will contact you via email.

Shipping Time

Once your order has been dispatched, estimated delivery times are:

  • United States: 3–10 days.
  • International destinations (outside the United States): Estimated delivery within 9–13 business days after dispatch.

Delivery times depend on the destination and local postal services.

Delivery times are estimates only and may vary due to:

  • Customs clearance procedures
  • Weather conditions
  • Carrier delays
  • Local postal service disruptions
  • High shipping volume during holidays or special events

Shipping Method

We currently ship orders using USPS Priority Mail and trusted international shipping partners where applicable.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your shipment's progress.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, package weight, and applicable shipping rates.

For current USPS shipping rates, please visit the official USPS website.

Black Friday Early Access — Free Shipping

During our Black Friday Early Access promotion, free shipping applies to all orders to destinations we currently ship to, with no minimum purchase required. Marble side tables and custom products are included. No code is needed; the shipping discount is applied automatically at checkout.

The promotion ends on November 30, 2026 at 11:49 a.m. Hong Kong time (UTC+8). After the promotion ends, the regular shipping rules below apply.

Regular Free Shipping Eligibility (Outside the Promotion)

Free standard shipping is available for eligible regular products on orders of US$79 or more to supported destinations where this offer is available. Marble side tables and custom products are excluded and have separate shipping charges. This is not a storewide free-shipping offer. Orders containing both eligible and excluded products may still incur shipping charges. Please review the final shipping charge at checkout before payment.

Customs Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. We recommend contacting your local customs office for more information regarding potential fees before placing an order.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at the time of purchase. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and assist in finding a resolution.

Tracking Your Order

After your order has been shipped, you will receive an email with tracking details. Please allow up to 48 hours for tracking information to become active in the carrier's system.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team. We are always happy to assist you.

Email: marmor.stone1996@gmail.com
WhatsApp: +852 5589 2068