Frequently Asked Questions
Everything you need to know before your natural stone piece arrives. Can't find your answer? Contact us — we reply within 24 hours.
Are your pieces really made of natural stone?
Yes. Every piece is carved from genuine natural stone — marble, travertine, onyx and more — selected for its character and finished by hand. No two pieces are ever identical, which means your piece is truly one of a kind. See each product page for the exact material and construction details.
What makes natural stone special?
Natural stone brings a quiet, timeless warmth that no synthetic material can replicate. Whether it's a sculptural table lamp for the living room, a serving tray for the coffee table, or a statement furniture piece, each item adds texture, weight and a story to your space.
Will my piece look exactly like the photos?
Because each piece is crafted from genuine natural stone, veining patterns, natural tone variations, and unique markings will vary slightly from piece to piece. This means your item is truly unique and one-of-a-kind, while adhering strictly to our design and dimension standards.
Is marble difficult to take care of?
Not at all. We recommend wiping with a soft, damp cloth and mild soap. Avoid acidic or abrasive cleaners (such as vinegar or lemon-based products) to protect the stone's natural surface and protective seal.
How do I choose the right size?
Detailed dimensions, weight specifications, and proportion guides are listed on every product page. If you need assistance visualizing a piece in your room or want tailored guidance, feel free to contact our concierge team.
How long will my order take to arrive?
Orders typically process within 2-5 business days. International delivery takes approximately 7-14 business days, with full end-to-end tracking provided once your piece ships in reinforced crating.
Is shipping free?
Yes, we offer complimentary worldwide shipping on qualifying orders. Free shipping thresholds and carrier details are calculated transparently at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
What if my order arrives damaged or incorrect?
Every shipment is securely packaged in custom protective crates. In the rare event of transit damage, please contact us with photos within 48 hours of delivery, and we will promptly arrange an immediate replacement or full refund.
Can I return my order if I change my mind?
We accept returns on eligible standard items within 30 days of receiving the item, in their original, unused condition and packaging. EU customers have a separate 14-day cooling-off period. Please reach out to our support team to initiate a return authorization.
Is there a warranty?
Yes, all Marmor handcrafted natural stone pieces come with a 1-year craftsmanship warranty covering any manufacturing defects.
Can I Customize a piece?
Yes! We specialize in bespoke natural stone furniture and decor. Whether you need custom dimensions, specific marble varieties, or tailored finishes, please contact us with your project details.
How do I stay updated on new pieces?
Subscribe to our newsletter at the footer or follow our social channels to get exclusive previews of new design drops and limited-edition stone collections.