About Us

From Our Workshop to Your Home

Our story began in 2005, before Marmor had a name.

That year, we founded BSTSTONE and began working with natural stone, from quarrying to fabrication. Since then, we have supplied stone to brands, architects, and contractors around the world. Through years of hands-on work, we have learned how to select each material, how to shape it, and how to bring out its natural beauty.

For a long time, though, we rarely had the chance to meet the people who would eventually bring these materials into their homes.

The idea for Marmor began with friends. They often asked us to help them find small marble pieces for their homes: a tray, a set of coasters, or a simple decorative object. They wanted genuine natural stone at a reasonable price, but were not always sure how to judge its quality or whether it was worth what they were paying.

So we asked our workshop to make a few batches for them.

Their feedback made us look at our work differently. We had the stone, the workshop, and years of making experience. Why not bring these pieces directly to the people who would use and enjoy them every day?

That is how Marmor began.

Today, we bring our years of stoneworking experience to everyday home accessories, furniture, and custom pieces. We select the materials, make the products, and deliver them directly to you. This also gives you a closer connection to the materials, craftsmanship, and team behind each piece: thoughtfully made stone homeware at a fair price.

Marmor is a BSTSTONE brand.

What We Bring to Your Home

Genuine Natural Stone

We use genuine natural stone, choosing materials to suit each product's purpose and character. The veining and colors come from the stone itself, not from a printed imitation on the surface.

Every piece is different. That is part of what makes it special.

Easy to Style, Naturally Coordinated

Choosing pieces for your home should be enjoyable. We work with complementary materials and colors across our lamps, trays, coasters, tissue holders, jewelry boxes, coffee tables, and sculptural stone pieces, making it easier to find items that work well together.

Start with one small piece you love, or gradually build a collection for your home.

Care from Packing to Arrival

Stone needs careful handling. We protect each order with cushioning and packaging designed to help it arrive safely.

If your product arrives damaged in transit, please photograph the product and its packaging and contact us. We will help arrange a replacement or refund in accordance with our policy for damaged deliveries.

A Little More Thought for Your Space

Sometimes, the right piece for your home needs a different size, stone, or finish.

For selected products and projects, we offer customization carried out by our own workshop. You can speak directly with our team to explore a practical solution. Before production begins, we will confirm the material, dimensions, finish, and production timeline with you.

A Note About Natural Stone

Natural stone varies in color, veining, and texture. Its surface may also contain fine pores or other natural features. Even when made from the same type of stone, the piece you receive may look different from the photographs.

Different products use different stone slabs, each with its own properties and rarity. These differences are reflected in their prices.

Marble also needs a little everyday care. It can stain, and acidic liquids may leave dull, etched marks on its surface. Wipe up spills promptly and clean gently to help preserve its original character.

If you have any questions about choosing or caring for your stone, please contact us.

The Stone We Know, the Pieces You Live With

Marmor takes its name from the Latin word for marble.

The name carries the experience we have built since 2005, along with our original intention: to make beautiful small objects from natural stone, with care at every step. We hope each handcrafted piece becomes part of your home.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us by email at marmor.stone1996@gmail.com or via WhatsApp at +852 5589 2068. Please note that returns will need to be sent to the following address: 1552 N Alder Ave, Dock 20–23, Rialto, CA 92376, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marmor.stone1996@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marmor.stone1996@gmail.com.

Return shipping costs and restocking fees
For defective or damaged products, or if we send the wrong item, Marmor covers the return shipping costs. For returns due to ordering the wrong item or changing your mind, the customer pays the return shipping costs, and a 15% restocking (inbound/handling) fee will be deducted from the refund.