About Us

From Our Workshop to Your Home

Our story began in 2005, before Marmor had a name.

That year, we founded BSTSTONE and began working with natural stone, from quarrying to fabrication. Since then, we have supplied stone to brands, architects, and contractors around the world. Through years of hands-on work, we have learned how to select each material, how to shape it, and how to bring out its natural beauty.

For a long time, though, we rarely had the chance to meet the people who would eventually bring these materials into their homes.

The idea for Marmor began with friends. They often asked us to help them find small marble pieces for their homes: a tray, a set of coasters, or a simple decorative object. They wanted genuine natural stone at a reasonable price, but were not always sure how to judge its quality or whether it was worth what they were paying.

So we asked our workshop to make a few batches for them.

Their feedback made us look at our work differently. We had the stone, the workshop, and years of making experience. Why not bring these pieces directly to the people who would use and enjoy them every day?

That is how Marmor began.

Today, we bring our years of stoneworking experience to everyday home accessories, furniture, and custom pieces. We select the materials, make the products, and deliver them directly to you. This also gives you a closer connection to the materials, craftsmanship, and team behind each piece: thoughtfully made stone homeware at a fair price.

Marmor is a BSTSTONE brand.

What We Bring to Your Home

Genuine Natural Stone

We use genuine natural stone, choosing materials to suit each product's purpose and character. The veining and colors come from the stone itself, not from a printed imitation on the surface.

Every piece is different. That is part of what makes it special.

Easy to Style, Naturally Coordinated

Choosing pieces for your home should be enjoyable. We work with complementary materials and colors across our lamps, trays, coasters, tissue holders, jewelry boxes, coffee tables, and sculptural stone pieces, making it easier to find items that work well together.

Start with one small piece you love, or gradually build a collection for your home.

Care from Packing to Arrival

Stone needs careful handling. We protect each order with cushioning and packaging designed to help it arrive safely.

If your product arrives damaged in transit, please photograph the product and its packaging and contact us. We will help arrange a replacement or refund in accordance with our policy for damaged deliveries.

A Little More Thought for Your Space

Sometimes, the right piece for your home needs a different size, stone, or finish.

For selected products and projects, we offer customization carried out by our own workshop. You can speak directly with our team to explore a practical solution. Before production begins, we will confirm the material, dimensions, finish, and production timeline with you.

A Note About Natural Stone

Natural stone varies in color, veining, and texture. Its surface may also contain fine pores or other natural features. Even when made from the same type of stone, the piece you receive may look different from the photographs.

Different products use different stone slabs, each with its own properties and rarity. These differences are reflected in their prices.

Marble also needs a little everyday care. It can stain, and acidic liquids may leave dull, etched marks on its surface. Wipe up spills promptly and clean gently to help preserve its original character.

If you have any questions about choosing or caring for your stone, please contact us.

The Stone We Know, the Pieces You Live With

Marmor takes its name from the Latin word for marble.

The name carries the experience we have built since 2005, along with our original intention: to make beautiful small objects from natural stone, with care at every step. We hope each handcrafted piece becomes part of your home.

Política de devoluciones

Cancelación

Aceptamos la cancelación de pedidos antes de que el producto sea enviado o producido. Si se cancela el pedido, recibirá un reembolso completo. No podemos cancelar el pedido si el producto ya se ha enviado.

Devoluciones (si corresponde)

Aceptamos devoluciones de productos. Los clientes tienen derecho a solicitar la devolución dentro de los 14 días posteriores a la entrega del producto.
Para poder devolver el artículo, este debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en su embalaje original. Para completar la devolución, necesitamos un recibo o comprobante de compra. Consulte con nuestro servicio de atención al cliente para asegurarse de enviar el paquete a la dirección correcta.

Notas

Los artículos personalizados o hechos a medida no tienen derecho a reembolso en un plazo de 14 días.
Si la devolución es responsabilidad del consumidor, este deberá asumir el coste del envío. El coste específico dependerá de la empresa de mensajería que elija.

Si por razones nuestras la mercancía recibida está dañada o no es correcta, el consumidor no estará obligado a asumir el coste del envío por este motivo .

No se cobrará ninguna tarifa de reposición a los consumidores por la devolución de un producto.

Reembolsos (si corresponde)

Una vez recibida e inspeccionada su devolución, le enviaremos un correo electrónico con una notificación de recepción. También le notificaremos si su reembolso ha sido aprobado o rechazado. Si se aprueba, se procesará su reembolso y se acreditará automáticamente a su tarjeta de crédito o método de pago original en un plazo de días.

Reembolsos tardíos o faltantes (si corresponde)

Si aún no ha recibido un reembolso, primero revise nuevamente su cuenta bancaria.
Luego, contacta a la compañía de tu tarjeta de crédito; el reembolso podría tardar un tiempo en publicarse oficialmente. Después, contacta a tu banco. Suele haber un tiempo de procesamiento antes de que se publique el reembolso. Si ya has hecho todo esto y aún no has recibido tu reembolso, contáctanos en marmor.hk@outlook.com.

Comuníquese con nuestro servicio de atención al cliente en marmor.hk@outlook.com para obtener la dirección de devolución .